Terms and Conditions

TERMS AND CONDITIONS

(Last Updated: July 2026)

1. Introduction

Welcome to epinsultan.com ("Platform", "EpinSultan", "we", "our", or "us").

These Terms and Conditions govern your access to and use of our website, products, and services.

By accessing or using the Platform, you agree to be legally bound by these Terms. If you do not agree, please discontinue use of our services.

2. Company Information

The Platform is owned and operated by:

SULTAN BİLİŞİM TEKNOLOJİLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ

Registered Address:

Gümüşyaka Mah. İkizçınar Sk. No: 9 F

Silivri / İstanbul

Türkiye

Tax Office: Silivri

Tax Number: 7830486445

Email: destek@epinsultan.com

Website: epinsultan.com

3. Scope of Services

EpinSultan provides digital products and services including, but not limited to:

Digital gift cards and activation codes
E-pins
In-game currencies
Virtual items
Direct game top-up services

All products are delivered electronically.

4. Eligibility

By using the Platform, you confirm that:

You are at least 18 years old or have the consent of a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
Your use of the Platform complies with all applicable laws and regulations.

5. User Accounts

Certain services require registration.

You are responsible for:

Maintaining the confidentiality of your login credentials.
All activities performed under your account.
Providing accurate and up-to-date account information.

We reserve the right to suspend or terminate accounts that violate these Terms.

6. Orders and Payments

Orders are processed electronically.
Prices may vary depending on currency, exchange rates, and regional availability.
Payments are securely processed by authorized third-party payment providers.
We do not store complete payment card information.

Orders are considered accepted after successful payment authorization.

7. Digital Delivery

Unless otherwise stated:

Digital products are delivered instantly or within a reasonable processing time.
Delivery is deemed completed once the digital code, product, or game balance has been displayed, sent, or successfully credited.
Delivery times may vary due to technical issues or third-party service interruptions.

8. Refunds and Cancellations

Refunds are governed by our Refund & Cancellation Policy.

Generally:

Successfully delivered digital products are non-refundable.
Refunds may be issued in cases of duplicate payment, failed delivery, or verified technical errors.
Refund requests are evaluated individually.

9. User Responsibilities

Users agree to:

Provide accurate information.
Keep account credentials secure.
Use the Platform lawfully.
Verify all purchase details before completing an order.

We are not responsible for losses resulting from incorrect account information or user mistakes.

10. Prohibited Activities

Users must not:

Commit fraud or payment abuse.
Use stolen or unauthorized payment methods.
Initiate unjustified chargebacks.
Attempt to hack, disrupt, or interfere with the Platform.
Circumvent security measures.
Resell products without authorization where prohibited.

Violations may result in immediate account suspension or permanent termination.

11. Intellectual Property

All intellectual property rights relating to epinsultan.com, including but not limited to:

Logos
Graphics
Software
Source code
Databases
Text
Website design

remain the exclusive property of SULTAN BİLİŞİM TEKNOLOJİLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ and may not be copied, reproduced, distributed, or used without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by applicable law:

We do not guarantee uninterrupted or error-free operation of the Platform.
We are not liable for indirect, incidental, consequential, or special damages.
Our total liability shall not exceed the amount paid for the specific transaction giving rise to the claim.

13. Third-Party Services

The Platform may integrate with third-party providers, including:

Payment processors
Game publishers
Digital product suppliers
Technical infrastructure providers

We are not responsible for the actions, policies, or services of third parties.

14. Compliance and Identity Verification

To comply with applicable laws and fraud prevention requirements, we reserve the right to:

Request identity verification (KYC).
Conduct fraud prevention checks.
Delay or refuse suspicious transactions.
Suspend accounts involved in suspicious or unlawful activity.

15. Suspension and Termination

We may suspend or permanently terminate access to the Platform:

If these Terms are violated.
If fraudulent or illegal activity is detected.
If required by applicable law.
To protect the security of the Platform and other users.

16. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions become effective immediately upon publication on epinsultan.com.

Continued use of the Platform constitutes acceptance of the revised Terms.

17. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Türkiye.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts and enforcement offices of İstanbul, Türkiye, unless otherwise required by mandatory applicable law.

18. Contact Information

For any questions regarding these Terms and Conditions, please contact: